Question 1

Does Streamo work with a personal profile or in a Facebook group?

Accepted Answer

Streamo connects to a Facebook business Page and to a professional Instagram account (Business or Creator). Meta doesn’t give third-party apps access to personal profiles or groups, so we can’t read comments there – this applies to every tool of this kind. If you sell in a group, add order links to your post – your customer taps the link next to a variant, Messenger opens with your Page and the item is added to her cart automatically. Streamo prepares the post text with the links for you.

Question 2

How does ordering through comments and messages work?

Accepted Answer

Every product and variant has its own code. The customer types your selling word and the code, for example “streamo 1001”, or “streamo 1001 x2” for more pieces. Streamo reserves the item right away, adds it to the cart and sends the customer a message with a link to complete the order. On Facebook this works in comments under posts and live videos and in Messenger messages; on Instagram in comments under posts, reels and live videos and in direct messages. Instead of typing the code, customers can also tap an order link in your post.

Question 3

Does Streamo work on Instagram too?

Accepted Answer

Yes. Once you connect a professional Instagram account, you receive orders from comments and direct messages, reply to customers from a shared inbox and send them bulk messages. Automated and bulk messages follow Meta’s rule: Instagram won’t deliver them to a customer whose last message to you is more than 24 hours old.

Question 4

Can I try Streamo for free?

Accepted Answer

Yes, the first 7 days are free and no credit card is required. You can try products, orders, invoices and the social media connection. Your own online store, automatic payment matching, cart reminders and bulk messages are activated once you subscribe.

Question 5

Can I do everything from my phone?

Accepted Answer

Streamo is a web app that runs in the browser on both phone and computer, and on your phone you can add it to your home screen like an app. Everyday work – orders, messages, products and statuses – is easy from your phone. Initial setup and bulk imports are more comfortable on a computer.

Question 6

Does Streamo generate product codes automatically?

Accepted Answer

You enter the code for each variant – it can be a number or text. The system checks for duplicates, so you can’t save a code that already exists in your store. New codes are generated automatically when you duplicate a product and when you quickly add a product during a live video.

Question 7

Can I sell items I don’t have in stock, for example as pre-orders?

Accepted Answer

Yes. For each variant you choose how it sells: “Until sold out”, “Allow reservations after sold out” (the customer joins a waiting list and gets a message when you restock) or “Allow orders after sold out”. With the last option the item goes into the cart and the customer can pay for it even when you have no stock – ideal for pre-orders from your supplier.

Question 8

How do variants such as colors and sizes work?

Accepted Answer

A product can have any number of variants (for example “Black / M” and “Black / L”), each with its own code, price and stock. The customer comments the code of the exact variant. Streamo can also prepare a ready-to-post text listing all variants and their codes.

Question 9

Do Facebook, Instagram, the online store and manual orders share one inventory?

Accepted Answer

Yes, all channels draw from one stock. An order from a comment or message reserves the item immediately; the online store and manually created orders deduct it when the order is created. So you never sell the same piece twice.

Question 10

Can I import products in bulk?

Accepted Answer

Yes. You can upload products, categories and customers from a CSV or Excel file. The import recognizes exports from common e-commerce platforms such as WooCommerce, PrestaShop or Shoptet and maps the columns automatically. You can export products as well.

Question 11

How long does a customer’s cart stay open?

Accepted Answer

Items stay in the cart and the customer can keep adding more with further codes. With one switch on the Orders page you can temporarily close the checkout – the customer still sees the cart but can’t complete the order yet. When you reopen it, send everyone with items in their cart a bulk message with a link to complete the order. In the settings you choose after how long old cart items are removed automatically – from one hour to never.

Question 12

Does Streamo remind customers about unfinished carts and unpaid orders?

Accepted Answer

Yes. Automatic reminders for unfinished carts and unpaid orders go out via Facebook Messenger and email. You set after how many hours and how many times they are sent, and you can automatically block a customer after the last reminder. Messenger only delivers automated messages within 24 hours of the customer’s last message, so later reminders go by email.

Question 13

Can I create an order manually, for example for an in-person sale?

Accepted Answer

Yes. You create the order right in the admin – for an in-person sale, a phone order or a market stall. The item is deducted from the same inventory and the invoice is issued just like for an online order.

Question 14

What if my supplier sells out in the meantime?

Accepted Answer

You can remove the item from the order or change its quantity or price, and the total is recalculated automatically. Until the customer completes the order, you can remove the item straight from their cart. If they have already paid, you refund the difference yourself.

Question 15

Can I filter and export orders?

Accepted Answer

Yes. Filter orders by status, payment status, shipping, payment method, country, date and more, and export the selected ones to CSV (Excel) or PDF including items, codes and variants. For each product you can also see who has it in their cart, who reserved it and who bought it.

Question 16

Can I create my own order statuses?

Accepted Answer

Streamo comes with statuses from “Awaiting payment” through “Paid”, “Ready to ship” and “Shipped” to “Completed”, “Canceled” and “Not picked up”. If you’re missing a status, write to us – we review requests from customers with an active subscription and usually implement them free of charge.

Question 17

Which payment methods can I offer?

Accepted Answer

Bank transfer with a QR code, card payments and other online payments through payment gateways, cash on delivery and payment on pickup. The money goes straight to your bank account or your payment gateway account – not through us.

Question 18

Can Streamo create a payment QR code?

Accepted Answer

Yes. For bank transfers, the customer sees the account number, amount, reference number and a QR code to scan in their banking app right after completing the order – in the format their bank reads: PAY by square in Slovakia, QR Platba in the Czech Republic, the national payment QR code in Poland, Hungary, Slovenia and Ukraine, and an EPC QR code in many eurozone countries. All you need is your account entered in IBAN format; outside Slovakia, the national codes work with a local account in the local currency.

Question 19

How does automatic payment matching work?

Accepted Answer

You turn on email notifications for every incoming payment in your bank and connect that mailbox to Streamo. The system checks the notifications every hour and marks the order as paid based on the reference (variable symbol). We support, for example, Tatra banka, VÚB, ČSOB, Prima banka and Fio banka in Slovakia; Fio banka, ČSOB, Komerční banka, MONETA, Raiffeisenbank, Air Bank and UniCredit Bank in the Czech Republic; as well as Revolut, Wise and banks in other countries. mBank doesn’t send a notification for each payment, so automatic matching doesn’t work with it. Payment matching is included in paid plans.

Question 20

Is invoicing included in the subscription?

Accepted Answer

Yes, in every plan at no extra cost. Invoices are issued automatically with your company details, in your own number series and in the order’s currency. You can email them to customers automatically – right after payment or after the parcel is picked up.

Question 21

How does the transaction fee work?

Accepted Answer

On the Pro and Business plans the fee is 1.5% of the order value; the Scale plan has no fee. It is calculated from the price after discounts, including shipping, packaging and the cash-on-delivery fee, excluding VAT, for every payment method. In the settings you choose who pays it – you or the customer. If the customer pays, they see it in the cart as a separate line before completing the order and on the invoice. You pay no other commission on your sales.

Question 22

Which carriers do you support?

Accepted Answer

Streamo is connected to the major carriers and postal services in Slovakia, the Czech Republic and other countries – home delivery, pickup points and parcel lockers. You create the shipment and shipping label right in Streamo and the tracking status updates automatically. You only need your own contract with the carrier; the integration costs nothing extra. You’ll find the current list of carriers in the shipping settings.

Question 23

Do I need an API connection with the carrier?

Accepted Answer

For automatic labels and tracking, yes – your carrier provides the API credentials with your contract. Without them you can use home delivery in manual mode and create labels in the carrier’s portal. Pickup points and parcel lockers only work with the API, because the customer picks the exact location on a map at checkout.

Question 24

Are there any recurring fees?

Accepted Answer

Yes, Streamo is a monthly subscription with three plans — Pro, Business and Scale. Prices are shown in your local currency on the pricing page. The first 7 days are free without requiring a credit card, and you can cancel anytime without additional fees.

Question 25

Are there any restrictions on using the platform?

Accepted Answer

Pro has a limit of 3,000 products and 500 categories, Business allows up to 50,000 products and categories, and Scale is unlimited. All plans have unlimited orders and invoicing.

Question 26

Can I sell in several currencies and languages, for example in Slovakia and the Czech Republic?

Accepted Answer

Yes, with one account and a shared inventory. The Pro plan includes one language and one currency, the Business plan up to 20 languages and unlimited currencies, and the Scale plan has no limits. Customers see prices and the online store in their own currency and language.

Question 27

Is my own online store included in the subscription?

Accepted Answer

Yes, every paid plan includes your own online store with your products, cart and checkout. It runs at yourstore.streamo.io or on your own domain, and you customize its look in the visual editor.

Question 28

Do subscription prices include VAT?

Accepted Answer

We are not registered as a VAT payer, so we don’t add VAT to our prices. For businesses registered for VAT in another EU country, the reverse charge applies.

Question 29

Can I use the platform on multiple projects?

Accepted Answer

Within one subscription, you can manage one e-shop/project. Each additional project requires a separate subscription.

Question 30

How can I get support after purchase?

Accepted Answer

We provide support by email (the contact form on our website) and via chat for logged-in users. The Business and Scale plans include priority support with a faster response.

Question 31

Can you add a feature I need?

Accepted Answer

Write to us. We review requests from customers with an active subscription and usually implement them free of charge. We’re also happy to show you Streamo live over screen sharing.

Frequently asked questions

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